Welcome to Project 62’s Frequently Asked Questions. We’ve compiled answers to common queries about our contemporary home essentials, delivery options, and customer care services to ensure your shopping experience is as seamless as our design aesthetic.

Product Information

What style of home decor does Project 62 specialize in?
We offer thoughtfully designed contemporary home essentials that blend global inspiration with urban practicality. Our collections feature clean lines, modern textures, and versatile pieces perfect for design-conscious living spaces.
Do you offer space-efficient furniture options for apartments?
Absolutely! We understand urban living challenges. Many of our furniture pieces come in flat-pack options for easier delivery, and we provide clear dimensional details so you can verify fit before purchasing.
Where can I find seasonal decor like your Fall Home Decor collection?
Seasonal trends and special collections are highlighted in our menu under “Fall Home Decor Ideas & Trends” and similar seasonal categories. We regularly update these selections to reflect current styles.

Ordering & Account

What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for a secure and convenient checkout experience.
Do I need to create an account to place an order?
While you can checkout as a guest, creating an account allows you to track orders, save favorites, and receive personalized design recommendations for future purchases.
How can I check my order status?
You’ll receive tracking notifications once your order ships. For additional updates, our Rutland-based customer care team at [email protected] can provide assistance.

Shipping & Delivery

What are my delivery options?
We offer two convenient shipping methods:
– Standard Shipping: $12.95 flat rate via DHL/FedEx (10-15 days after processing)
– Free Shipping: On orders over $50 via EMS (15-25 days after processing)
How long does order processing take?
All orders ship within 1-2 business days from our warehouse. You’ll receive tracking information once your order is on its way.
Do you ship internationally?
Yes! Our global delivery network serves most international destinations, excluding select Asian and remote regions. Please check during checkout if we deliver to your location.
What if I’m not home to receive my delivery?
We offer signature-optional delivery for apartment dwellers. Carriers will follow their standard procedures if no one is available to accept the package.

Returns & Exchanges

What is your return policy?
We offer a 15-day return policy from the date of delivery if your purchase doesn’t spark joy. Items must be in original condition with all packaging.
How do I initiate a return?
Please contact our customer care team at [email protected] with your order details. We’ll guide you through the return process and provide a return authorization if applicable.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the item arrived damaged or incorrect. In those cases, we’ll provide a prepaid return label.

Additional Assistance

How can I contact customer service?
Our design-focused support team is available via email at [email protected]. We specialize in tracking updates and delivery solutions to ensure stress-free shopping.
Where is Project 62 located?
Our headquarters is at 1811 Hardman Road, Rutland, US 05701, but we ship globally (excluding select Asian and remote regions) through our international delivery network.
Do you offer design advice for putting together pieces?
While we don’t currently offer personal design consultations, our curated collections are thoughtfully grouped to inspire cohesive spaces. Follow us on social media for regular design tips and styling ideas.

Still have questions? We’re here to help you create a home you love. Contact us at [email protected] for personalized assistance.