At Project 62, we combine contemporary design with customer-focused service. Our streamlined shipping and returns processes reflect the clean aesthetic of our modern home furnishings collection.
Shipping Information
Order Processing
We process all orders within 1-2 business days (excluding weekends and holidays). You’ll receive an email confirmation with tracking information once your order ships.
Shipping Methods
Standard Shipping: $12.95 via DHL or FedEx
- Delivery within 10-15 business days after shipment
- Available for all orders
Free Shipping: Available via EMS for orders over $50
- Delivery within 15-25 business days after shipment
- Applies to most destinations (excluding some Asian and remote regions)
International Shipping
We ship globally (excluding certain Asian countries and remote areas). International customers are responsible for any customs duties or import taxes.
Returns & Exchanges
Our 15-day return policy ensures you can shop with confidence for your contemporary home.
Eligibility
We accept returns within 15 days of delivery for most items in original condition:
- Unused and unassembled products
- All original tags and packaging included
- Original receipt or proof of purchase
Non-Returnable Items
To maintain our quality standards, we cannot accept returns on:
- Opened Bath & Body products
- Used Candles & Home Fragrances
- Final sale items (clearly marked during checkout)
- Personalized or custom-made products
Return Process
Step 1: Submit Your Request
Email our design-conscious customer care team at [email protected] with:
Subject: Return/Exchange Request – Order #[Your Order Number]
Body:
Dear Project 62 Team,
I would like to request a [return/exchange] for my order #[Your Order Number].
Item(s) to return: [Product Name(s) and SKU if available]
Reason for return: [Brief explanation]
Preferred resolution: [Refund/Exchange for (specific product)]
I confirm that the item(s) are in original condition with all packaging.
Best regards,
[Your Full Name]
[Your Contact Information]
Step 2: Receive Return Authorization
Within 2 business days, we’ll email you:
- Return authorization number
- Detailed return instructions
- Prepaid return label (for exchanges only)
Step 3: Ship Your Return
Package items securely in original packaging with all accessories. For refunds, ship to:
Project 62 Returns1811 Hardman Road
Rutland, VT 05701
USA
Step 4: Processing Your Return
Once received at our warehouse:
- Refunds: Processed within 5 business days
- Exchanges: Shipped within 3-5 business days after processing
Refund Information
Your refund will be issued to your original payment method:
- Credit cards (Visa, MasterCard, JCB): 3-10 business days after processing
- PayPal: 1-3 business days after processing
Note: Original shipping fees are non-refundable, and return shipping costs are the customer’s responsibility (except for damaged/incorrect items).
Exchange Policy
For exchanges of equal or greater value:
- We cover one-way shipping via EMS (free shipping threshold applies)
- Price differences will be charged/refunded as needed
- Subject to current product availability
Damaged or Incorrect Items
If you receive damaged or incorrect items, contact us immediately at [email protected] with photos of the issue. We’ll arrange a free return and expedited replacement.
Our Design Commitment
We stand behind every accent rug, dining set, and decor piece in our collection. If you’re unsatisfied with your purchase for any reason, our Rutland-based team is here to help create the contemporary living space you envisioned.
For additional questions about our shipping or returns process, please contact our customer care team at [email protected] or +1 (802) 555-0192.